Dont bother usiing them again. I had the same experience with FTD and already starting my customer feedback online about my experience. No more. This is not the first time they have haven't followed through on delivering flower.
Now i know its a busy time of the year, and things are going to go bad once and awhile. But for the love of pete.. RESPOND to my emails, phone calls. Well i bet several thousand tweets will do it.